At Nutriheathypro, we are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging, including all tags and labels.
- The return request must be made within 30 days of the purchase date.
Non-Refundable Items Certain items are non-refundable, including:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
How to Request a Refund
- Contact Us: To initiate a refund, please contact our customer service team at [email protected] with your order number and details about the product you wish to return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
- Return the Item: Please ensure the item is securely packaged and send it back to us using the shipping method of your choice. We recommend using a trackable shipping service to ensure your return is received.
- Refund Processing: Once we receive your returned item and it meets the refund criteria, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please allow 5-7 business days for the refund to appear on your account.
Late or Missing Refunds If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company, as it may take some time for the refund to be processed. If you’ve done this and still have not received your refund, please contact us at [email protected].
Exchanges
If you need to exchange an item for a different size or color, please contact us at [email protected] to arrange an exchange. Please note that exchanges are subject to product availability.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.And We will pay the shipping cost.
Contact Us
Contact Us:
- For any questions or concerns regarding your return, please contact our customer service team at [email protected]
Thank you for choosing us!